Modernize Your Business with ServiceNow Implementation

Still managing IT requests, HR issues, procurement tasks, or customer service inquiries using emails, Excel sheets, or shared Word docs?

It’s time to think smarter. Automate your workflows, streamline communication, and empower your teams — all in one unified platform: ServiceNow.

At RAMIN IT INC, we help businesses like yours reimagine operations using ServiceNow’s powerful platform. From small enhancements to full-scale implementations, our certified consultants work closely with you to align ServiceNow’s capabilities with your unique business needs and processes.

What We Offer

Intelligent Automation

Automate repetitive tasks
Eliminate manual tracking
Route work to the right teams efficiently

Seamless Integration

Connect internal departments (IT, HR, Sales, Procurement)
Integrate with third-party tools, customer/vendor systems
Real-time updates and notifications

Actionable Insights

Dashboards for leadership teams
Track SLA performance, bottlenecks, request volume
Enable smarter, faster decision-making

Our Core ServiceNow Practice Areas

IT Service Management (ITSM)

Transform your IT operations into a centralized, proactive service experience.

Incident, Request, Change & Problem Management
Employee Self-Service Portals for quick access and submissions
Automated Workflows to handle approvals, escalations, and communications
Cross-Department Collaboration: Connect IT with HR, Procurement, and Facilities on one platform
Knowledge Base & Virtual/Live Agents for 24/7 employee support

Customer Service Management (CSM)

Deliver seamless support experiences that delight customers and vendors alike.

Case Management & Routing
Agent Workspaces for faster resolution
Knowledge Management for self-service and reduced ticket volume
External Integrations to connect with vendor/customer platforms
Code-less Configuration to rapidly adapt to changing needs
Virtual/Live Agents for 24/7 customer/vendor support

Field Service Management (FSM)

Support your field teams and streamline operations from dispatch to delivery.

Work Order Creation & Scheduling
Auto-Dispatching Based on Technician Availability
Inventory & Parts Management with vendor integration
Mobile-Enabled NOW Agent App for technicians on the move
Invoice Submission & Work Order Closure tracking for vendors
Knowledge Base & Virtual/Live Agents for 24/7 support

HR Service Delivery (HRSD)

Give employees a consumer-like experience for HR (People) services — no emails, no confusion.

Employee Self-Service Portal to submit HR requests
Case & Knowledge Management to streamline HR operations
Onboarding & Lifecycle Events (e.g., onboarding, transfers, offboarding)
Payroll Services Integration for managing payroll inquiries, resolving discrepancies, and routing requests securely to payroll teams
Automated Workflows across departments for faster fulfillment
Confidentiality and Compliance with role-based access and case visibility

Procurement Service Management

Modernize your procurement process and improve collaboration with vendors.

Automated Purchase Request Workflows
Vendor Request & Approval Process
Contract (Contingent Worker), Catalog, and Order Management
Integration with Financial Systems for Budgeting and Invoicing
Audit Trails and Reporting for better spend visibility

Facilities Management

Streamline space management, maintenance, and service requests across locations.

Facility Work Orders & Maintenance Tracking
Space Allocation & Reservation Systems
Request Automation for Repairs, Moves, and Access
Integration with IT and Procurement for Cross-functional Tasks
Dashboards to Monitor Facility Utilization and Costs

Why Choose RAMIN IT for ServiceNow?

Experienced, certified ServiceNow consultants
Proven methodology for successful rollouts
Custom configurations tailored to your processes
Ongoing support, enhancement, and optimization services
End-to-end visibility for both operations and leadership

Ready to bring efficiency, visibility, and automation to your organization?

Let us help you plan, implement, and scale ServiceNow across your enterprise.
Contact Us Today to schedule a free consultation or demo.